Help
Frequently asked questions
What we get asked most. If your answer is not here, write to us and we will sort it out.
How do I pay for my order?
Through SINPE Móvil. When you confirm the order we show you the number and the exact amount; you send us the receipt and we verify it by hand before shipping.
How long does delivery take?
We ship across Costa Rica. Once payment is verified, dispatch takes 2 to 5 business days depending on the region. You can also arrange a pickup.
How much is shipping?
The cost is calculated at checkout based on your province. You see it before you confirm, never after.
What are limited editions?
Numbered pieces with a fixed run — once they sell out, they are not restocked. Each one carries its edition number.
Can I exchange or return a piece?
Yes. You have 8 business days from delivery to request an exchange, as long as the piece is unused and in its original packaging. Message us on WhatsApp and we will arrange it.
How do I check on my order?
With the code we send you when the order is confirmed you can check its status at any time, no account needed.
Do you take wholesale orders?
Yes, we work with hotels and shops. Email us with the quantity and the pieces you are interested in and we will send a quote.